Telephone Conversation Situations and Responses

This is a comprehensive list of Telephone Conversation Situations and Responses in English language. There are around 300 telephone conversation responses or phrases for about 45+ conversation situations. The list is an unique collection of this kind and can be used in an application or as a reference that can help everybody in their day to day telephone conversations in English. This collection when incorporated in an application (e.g. web, android, eBook etc.) will be an ideal companion for Students, Professionals, Businessmen, Travelers, Housewives and in fact every single person who needs to communicate effectively over telephone.

The Telephone Conversation Situations and Responses database has the following structure and information fields:

A list of 300 Telephone conversation Situatons & Responses have the following fields

1. Situation: Telephone Conversation Situation
2. Response: Response to the situation or phrases used in this situation

A list of 60 keywords to describe the Situatons have the following fields

1. Keyword: Keyword to describe the situation
2. Situation: Telephone Conversation Situation

A list of 45+ keywords for Situations

Keywords for situations: addressing, agreeing, answering, appointment, asking for someone, asking for someone, asking for someone, asking name, checking, clarifying, clarifying, clarifying, clarifying, closing, closing, confirming, connecting, connection issue, contact number, disagreeing, dislikes, ending, ending, getting back, getting back, greeting, hearing, hearing, hearing, holding, holding, identifying, identifying, identifying, interrupting, introducing, introducing, issue, leaving, likes, loud, message, message, message, message, negative info, not available, rejecting, repeat, repeating, repeating, repeating, requesting, seeking suggestion, slow, thanking, time, transferring, transferring, updating, wait, waiting

A list of 45+ telephone conversation Situations

The above structure is suitable for navigating the information in an application built form the database. For example an user can quickly find out necessary phrases or responses for a given situation by clicking on a keyword first. Then a list of relevant situations may appear on screen from which the user can further drill down to the phrases or responses.

The list of conversation situations for which responses or phrases are available are given below:

List of Telephone Conversation Situations:

1. Addressing a person
2. Agreeing
3. Answering the phone
4. Asking for clarification / Repetition
5. Asking for information
6. Asking for Instructions
7. Asking for someone
8. Asking for someone / Making a request
9. Asking for someone's contact number
10. Asking for the caller’s name
11. Asking the caller to wait
12. Asking the speaker to slow down
13. Asking to Speak with Someone
14. Clarifying what your caller says / Obtaining the correct information
15. Closing a conversation
16. Confirming information / Clarifying what your caller says
17. Dealing with bad connections
18. Disagreeing
19. Ending a call
20. Expressing likes and dislikes
21. Getting back
22. Getting to the point
23. Giving negative information
24. Greetings
25. Holding and transferring
26. Identifying the listener
27. Interrupting without insult
28. Introducing people
29. Introductions
30. Leaving / Taking a message
31. Leaving a message
32. Making special requests
33. Obtaining the caller's name
34. Person caller wants to talk to someone who is not available
35. Problems / When you don’t understand the caller
36. Rejecting a time/date
37. Requesting
38. Requesting an appointment
39. Responding to a caller’s request
40. Someone just gave you a gift for your birthday
41. Telephone problems
42. Tell about your favorite things
43. Transferring / Connecting the caller to another person
44. Understanding
45. Updating status
46. What time is it?
47. When the person is unavailable

Situation	Response
Asking for clarification / Repetition	Could you clarify that?
Asking for clarification / Repetition	Could you repeat that?
Asking for clarification / Repetition	Could you say that again?
Asking for clarification / Repetition	Did you say . . . ?
Asking for clarification / Repetition	Excuse me?
Asking for clarification / Repetition	What are you trying to say?
Asking for clarification / Repetition	What did you say?
Asking for clarification / Repetition	What do you mean (by that)?
Asking for clarification / Repetition	What was that (again)?
Asking for clarification / Repetition	What was that again?
Closing a conversation	I'll talk to you again soon. Bye.
Closing a conversation	I'm afraid that's my other line.
Closing a conversation	It’s 5 o’clock already. I better let you go.
Closing a conversation	It’s been great talking with you. I’ve got a meeting now so I better run.
Closing a conversation	Let’s touch base on this again in a few days.
Closing a conversation	Nice talking to you too.
Closing a conversation	Thanks for calling. Bye for now.
Holding and transferring	Connecting your call...
Holding and transferring	Hello, please hold!
Holding and transferring	Hold the line, I’ll put you through.
Holding and transferring	I’m sorry, I have a call on my other line. Can you please hold?
Holding and transferring	I'll connect you now / I'm connecting you now.
Holding and transferring	Let me see if Ms…… is available.
Holding and transferring	One minute, I’ll transfer you now.
Making special requests	Can you speak a little slower please. My English isn't very strong.
Making special requests	Could you please repeat that?
Making special requests	Could you speak up a little louder/slower please?